Palfred + Zendesk.
Draft ticket replies, get escalation summaries, and check response time SLAs without opening the Zendesk dashboard.
@Palfred draft a reply for ticket #8842, the customer's billing sync is broken
Here's a draft based on the ticket history:
Send this, or want to tweak it first?
Looks good, send it
Sent ā Reply posted on ticket #8842 and status set to Pending
@Palfred summarize yesterday's escalations
3 escalations yesterday:
#8835 is the only one still blocked. Want me to ping @backend-team?
Yes, ask for an ETA on that one
@Palfred what's our response time SLA looking like this week?
Looking solid. The one breach was during the overnight window.
Post this to #support-leads weekly š
Why connect Zendesk to Palfred?
Zendesk is the backbone of customer support for thousands of companies, but support teams often coordinate in Slack before responding to tickets. That two-tool workflow ā discuss in Slack, act in Zendesk ā adds friction to every interaction. Palfred removes that friction by bringing Zendesk data and actions into your Slack channels.
With the Palfred Zendesk integration, support agents can check ticket details, draft replies, and update ticket status directly from Slack. When a complex ticket needs escalation, an agent can share the ticket in a Slack channel and ask Palfred for a summary ā Palfred reads the full conversation history and gives the team the context they need to help. Draft replies are based on the ticket thread and your team's past responses, ensuring consistent voice and faster resolution.
For support managers, the integration provides real-time SLA visibility. Ask Palfred for a list of tickets approaching their SLA deadline, a summary of today's escalations, or your team's average response time. The data appears in Slack where the whole team can see it, making it easy to redistribute workload or jump in on critical tickets. If your support team lives in Slack and works in Zendesk, Palfred is the bridge that makes both tools work better together.
What you can do.
One minute. That's it.
No onboarding calls. No configuration wizards. Just install and go.
Add to Slack
One click install. Palfred joins your workspace in under a minute.
Connect Zendesk
Authorize Zendesk in the Palfred settings. One click.
Just ask
Mention @Palfred in any channel and ask about your Zendesk data.
Works great with.
FAQ: Palfred + Zendesk
Can Palfred draft replies for Zendesk tickets?
Yes. Ask Palfred to draft a reply for any open ticket. It reads the conversation history and suggests a response matching your team's tone.
Does Palfred support Zendesk Guide?
Yes. Palfred can search your Zendesk Guide knowledge base and suggest relevant articles when answering questions in Slack.
What Zendesk permissions are needed?
Palfred needs agent-level read access to tickets and users. Write access is needed for creating tickets and updating status from Slack.
Can I use Palfred with multiple Zendesk brands?
Yes. Palfred can access all brands under your Zendesk account. Specify the brand when querying tickets if needed.
Pay for what you use.
No per-seat pricing. One workspace, one bill.
Free
5,000 credits (~100 conversations)
Includes:
- AI assistant that works right in your Slack threads
- References your team's context in channels it's added to
- Connects to the tools you already use (Jira, GitHub, and more)
- Automates recurring work like reports and check-ins
- Drafts updates, tickets, and docs on your behalf
Team
Most popularper Slack workspace
Everything in Free, plus:
- Monthly credits refresh automatically
- Higher capacity for heavier workflows + more scheduled automation
- Priority support
Enterprise
For organizations with specific needs
Everything in Team, plus:
- SSO & SAML
- Dedicated account manager
- Custom SLA
- Audit logs
Ready when your team is.
Install in minutes. Palfred takes it from there.