Palfred + Intercom.
Pull Intercom conversation details into Slack, draft replies for open chats, and get customer context without switching tools.
@Palfred what's the context on the Intercom conversation from CloudCo? They just escalated.
They're blocked on login for their entire team. Want me to draft a reply?
Yes, include that we're escalating to eng and will have a fix within 2 hours
Sent ā Reply posted in Intercom and tagged as priority
@Palfred draft a reply for the Intercom chat with NovaTech ā they're asking about bulk data export
Here's a draft based on our docs and their conversation:
Send it, or want to adjust the tone?
Looks perfect, send it
@Palfred how's our Intercom response time this week?
Best response time this month. Want the breakdown by agent?
No, just post the summary to #support-leads š
Why connect Intercom to Palfred?
Intercom powers customer communication for modern SaaS and e-commerce companies. When your support or success team works across Intercom and Slack, they spend valuable time switching between tools to get context, discuss solutions, and post responses. Palfred collapses that workflow by bringing Intercom data into the Slack conversations where your team already collaborates.
With the Palfred Intercom integration, support agents can pull up any customer conversation, check user attributes and event history, and draft reply suggestions directly from Slack. When a teammate drops an Intercom link in a channel, Palfred can summarize the full conversation thread so the team can discuss the best response collaboratively. Agents can then send the agreed reply back to Intercom without leaving Slack.
For support leads and customer success managers, Palfred provides instant visibility into conversation volume, response times, and unresolved conversations. Ask Palfred for a summary of today's open conversations, which customers are waiting longest, or how a specific user's recent conversations have trended. The integration is especially valuable for teams practicing collaborative support in Slack, where faster internal alignment leads to faster customer responses.
What you can do.
One minute. That's it.
No onboarding calls. No configuration wizards. Just install and go.
Add to Slack
One click install. Palfred joins your workspace in under a minute.
Connect Intercom
Authorize Intercom in the Palfred settings. One click.
Just ask
Mention @Palfred in any channel and ask about your Intercom data.
Works great with.
FAQ: Palfred + Intercom
Can Palfred send replies back to Intercom?
Yes. Draft a reply in Slack and tell Palfred to send it. The reply appears in the Intercom conversation as if sent from the agent.
Does Palfred access customer data?
Palfred can read customer profiles, conversation history, and event timelines. It only accesses data through Intercom's API with your authorized permissions.
What Intercom plan is required?
Palfred works with all Intercom plans. Some features like custom events and advanced user data require Intercom's paid plans.
Can I track conversation metrics from Slack?
Yes. Ask Palfred for response times, open conversation counts, or team workload distribution. The data comes directly from Intercom in real time.
Pay for what you use.
No per-seat pricing. One workspace, one bill.
Free
5,000 credits (~100 conversations)
Includes:
- AI assistant that works right in your Slack threads
- References your team's context in channels it's added to
- Connects to the tools you already use (Jira, GitHub, and more)
- Automates recurring work like reports and check-ins
- Drafts updates, tickets, and docs on your behalf
Team
Most popularper Slack workspace
Everything in Free, plus:
- Monthly credits refresh automatically
- Higher capacity for heavier workflows + more scheduled automation
- Priority support
Enterprise
For organizations with specific needs
Everything in Team, plus:
- SSO & SAML
- Dedicated account manager
- Custom SLA
- Audit logs
Ready when your team is.
Install in minutes. Palfred takes it from there.