Palfred + PagerDuty.
Manage PagerDuty incidents from Slack — acknowledge alerts, check who's on call, and coordinate incident response without leaving your channel.
@Palfred what's currently firing in PagerDuty?
2 active incidents right now:
INC-4471 is unacknowledged — it's assigned to @sre-oncall. Want me to escalate?
I'll take the P1. Ack it under my name and page the database team too.
Done ✓ INC-4471 acknowledged under your name and @database-team has been paged
@Palfred who's on call this weekend?
On-call schedule for this weekend (Feb 28 – Mar 2):
All schedules confirmed. Want me to post this to #on-call?
Yes, and remind them to check the runbook before Friday
Posted ✓ Schedule shared in #on-call with a runbook reminder
🟢 Update on INC-4471 — database replica lag is back to normal (<500ms). The incident has been open for 8 hours. Ready to resolve?
Yeah, resolve it. Root cause was the runaway migration from last night's deploy.
Resolved ✓ Postmortem template created and assigned to you. Want me to schedule the review?
Why connect PagerDuty to Palfred?
PagerDuty is the incident management platform that keeps teams available when it matters most. When an alert fires at 3 AM, the last thing your on-call engineer wants to do is log into multiple dashboards. They're already in Slack coordinating with the team. Palfred puts PagerDuty's critical incident data right where the response is already happening.
With the Palfred PagerDuty integration, on-call engineers can acknowledge and resolve incidents, check escalation policies, and see who else is on call — all from Slack. When an incident is triggered, Palfred can summarize the alert details, recent similar incidents, and the current escalation status in the incident channel. Team members can ask Palfred about the incident timeline, affected services, and past resolution steps without switching tools during a high-pressure situation.
For engineering managers and SRE leads, this integration provides operational visibility without the PagerDuty dashboard. Ask Palfred for the current open incidents, on-call rotation for any service, or the incident frequency trend over the past month. During post-mortems, Palfred can pull the incident timeline into Slack for collaborative review. It's the fastest way to keep your team responsive and your incident management workflow tight.
What you can do.
One minute. That's it.
No onboarding calls. No configuration wizards. Just install and go.
Add to Slack
One click install. Palfred joins your workspace in under a minute.
Connect PagerDuty
Authorize PagerDuty in the Palfred settings. One click.
Just ask
Mention @Palfred in any channel and ask about your PagerDuty data.
Works great with.
FAQ: Palfred + PagerDuty
Can I acknowledge or resolve incidents from Slack?
Yes. Tell Palfred to acknowledge or resolve an incident and it updates the status in PagerDuty. This saves your on-call team from switching between tools during an outage.
Does Palfred show on-call schedules?
Yes. Ask Palfred who is on call for any service or escalation policy and it returns the current on-call responder along with the schedule rotation.
What PagerDuty permissions are needed?
Palfred needs a read-only or full-access API key depending on your use case. Read-only is enough for querying incidents and schedules. Full access is needed to acknowledge or resolve.
Can I trigger new PagerDuty incidents from Slack?
Yes. Tell Palfred to create an incident on a specific service and it opens a new incident in PagerDuty with the details from your Slack message.
Pay for what you use.
No per-seat pricing. One workspace, one bill.
Free
5,000 credits (~100 conversations)
Includes:
- AI assistant that works right in your Slack threads
- References your team's context in channels it's added to
- Connects to the tools you already use (Jira, GitHub, and more)
- Automates recurring work like reports and check-ins
- Drafts updates, tickets, and docs on your behalf
Team
Most popularper Slack workspace
Everything in Free, plus:
- Monthly credits refresh automatically
- Higher capacity for heavier workflows + more scheduled automation
- Priority support
Enterprise
For organizations with specific needs
Everything in Team, plus:
- SSO & SAML
- Dedicated account manager
- Custom SLA
- Audit logs